Returns & Exchanges
Due to the custom nature of our products we do NOT allow order cancellations. ALL sales are final, no refunds will be given for any reason. No exceptions. Once an order is placed it cannot be modified or changed for any reason.
If an order is cancelled per customers request, while still inside of TAT, the order will incur a 10% refund/restocking fee.
Due to the custom nature of our products we do not except returns.
If an item is defective or is incorrect, please notify us within 3 business days so we can assist you. If you notify us of an issue after 3 business days; you will only be refunded via store credit if a refund is seen as fit.
If you are returning an item to us after we have approved the return, the item(s) must be delivered by the customer to the PO/UPS within 3 business days. Along with photos emailed to the customer service email of all items being returned. Tracking must be provided to Okie Gals Boutique by the customer when the package is shipped back.
Returns and cancelled orders are subject to a 10% restocking fee. Shipping will not be refunded in any case once the package has shipped. The purchaser is responsible for shipping item(s) back to us unless otherwise agreed upon. Refunds are processed once the return is complete to us and we receive the items and verify the package has the contents you are being refunded for, along with them being in new & unworn condition.
If the items smell of any smoke, body odor, etc the return will be null and void and will be mailed back to you.
If an exchange is needed, these are handled on a case by case basis. If your order sees fit for an exchange the item(s) you received MUST be returned prior to a replacement being sent out. If in the event that you are not returning the merchandise, we will occasionally work with you and offer a 40%-50% repurchase option. Again, exchanges are handled on a case by case basis and are ultimately up to Okie Gals Boutique staff.