Returns & Exchanges

Due to the custom nature of our products we do NOT allow order cancellations. ALL sales are final, no refunds will be given for any reason. No exceptions. Once an order is placed it cannot be modified or changed for any reason. 

If an order is cancelled per customers request, while still inside of TAT, the order will incur a 10% refund/restocking fee. 

RETURN POLICY:
Due to the custom nature of our products we do not except returns.

If an item is defective or is incorrect, please notify us within 3 business days so we can assist you. If you notify us of an issue after 3 business days; you will only be refunded via store credit if a refund is seen as fit. 

If you are returning an item to us after we have approved the return, the item(s) must be delivered by the customer to the PO/UPS within 3 business days. Along with photos emailed to the customer service email of all items being returned. Tracking must be provided to Okie Gals Boutique by the customer when the package is shipped back. 

Shipping will not be refunded in any case once the package has shipped. The purchaser is responsible for shipping item(s) back to us unless otherwise agreed upon. Refunds are processed once the return is complete to us and we receive the items and verify the package has the contents you are being refunded for, along with them being in new & unworn condition. Refunds are only given via store credit. 

If the items smell of any smoke, body odor, etc the return will be null and void and will be mailed back to you.

We currently do not offer exchanges for wrong size/color items. We offer a detail size + color chart for you to look at prior to order your items. We encourage you to look over them to avoid any sizing issues.