Shipping & Pickup Policies
Turn around time is up to 21 business days.
This is Monday - Friday ONLY.
Weekends and holidays are not included..
Dates listed below are not included in TAT.
DATES NOT INLCUDED IN TAT:
THURSDAY SEPTEMBER 21st - FRIDAY SEPTEMBER 22nd
TUESDAY OCTOBER 17th - TUESDAY OCTOBER 24th
TUESDAY NOVEMBER 14th - TUESDAY NOVEMBER 21st
(the dates listed above are NOT calculated into the turn around time and no orders will ship during those dates.)
PREORDERS: we do NOT refund for preorder delays. We will keep you as updated as possible from what we are told from our vendors we use. If delays happen, we will update you as quickly as possible via the VIP group. We give estimated TAT’s that coordinate with the TAT we are given from our vendors. We cannot control delays or shipping speeds on their end .
All orders ship with USPS or UPS, depending on what you choose.Please allow up time for your package to be delivered in addition to the turnaround time stated above. We are not responsible for packages once your package is in the hands of the shipping company.
Please check the ship date calendar above to see if there are any block-out dates listed for days that are not included in TAT.
RUSH ORDERS: Rush orders are available upon request and cost depends on the size of the order. Rush fees START at $25.00 and go up from there. Rush orders will ship within 5-7 business day.
IN STORE PICKUP: The storefront is currently closed, and we are no longer offering in store pickups.
RETURNS, EXCHANGES, CANCELLED ORDER POLICIES: click here